The Commercial Control and Consumer Protection Department at the Department of Economic Development has established the Business Protection Department which is competent with providing the local commercial dispute settlement service in Dubai, whether by intermediation or by other amicable settlement methods as stipulated by rules and bylaws.
The Business Protection Department also aims at spreading the culture of proper commercial dealing among traders in the Emirate and to educate them on the laws and procedures required to create a mutual safe trading environment for them.
Regulating mutual dealings of commercial companies and resolving their disputes are among the most important duties of the Business Protection Department, as well as educating the business sector on the laws and procedures observed; this is achieved by developing awareness programs for traders, in addition to the economic studies which concern the Emirate's business sector.
Acceptance of Complaint
Advantages of Filing a Complaint with the Economic Development Authority
Requirements of Filing Complaints
Upon purchasing products in commercial quantities or contracting to obtain a commercial service for your trading establishment, please be keen to: